Smart meters and customers Demo Case #4 Great Torrington United kingdom South West Water (SWW) provide cleaning drinking water for 1.5 million customers across the South West of England; treating water from large impounding reservoirs and rivers and pumping this supply across a vast network to the customers tap. The stewardship of water resources has always been paramount but is increasingly challenging with Covid-19 and climate change. One of the best ways to do this is by helping customer use less water and also by reducing leakage from the network. The benefits also include lower customer water bills and reduced energy usage from treatment and pumping. From previous studies, SWW understand that making customers more aware of their day-to-day water consumption drives positive behavioural changes and reduces overall consumption. A customer who is billed for water based on a meter will use on average 45% less than a customer who does not have a meter. However, even with a meter a customer can only view their water use over a 6month period which if the typical meter read frequency. Smart meters provide a daily read-out present an opportunity to increase this frequency and give customers a near real time view of water use. Although prevalent in the energy utility market, smart meters are scarcely using in the water industry due to technology constraints such as battery life (no energy at source) and signal strength. Back to content Back to the list scientific focus Josh Pocock SouthWestWater Demo Case 4 leader
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